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Dear Mr. Burns:
We've finally recovered from the Thanksgiving holiday and did not want to let 2014 end without expressing our sheer happiness at our recent closing. On Thursday, November 20 th we closed on a property located at 598 N. Dupont Highway. Since we have been investing in real estate for over 15 years, we assumed this would be a routine transaction. However, this was not the case. The transaction turned out to be troublesome and quite complex.
Fortunately, the realtor that we were working with was none other than Mrs. Grace Hartman. Throughout this process, Grace demonstrated exceptional knowledge, professionalism and tenacity. Despite the complexities of this deal, Grace was committed to the satisfactory completion of this transaction.
We were extremely pleased with the sense of commitment, confidence and dedication that Grace exhibited throughout this process. While it became very frustrating at times, Grace
remained patient. Even while she was on vacation, she remained engaged and kept us informed of every detail. This was very reassuring!
When the transaction was in jeopardy, Grace enlisted your assistance as her broker. This strategic decision was instrumental in facilitating final resolution. Thank you for your support and for giving us such an outstanding realtor to work with.
This has been an invaluable experience. We enjoyed working with many of your staff members (including that cute dog). Thank you for letting us be a part of the Burns and Ellis family. We look forward to future transactions and seeing you all again.