Dear Becky,

 

Just wanted to let you know how much I appreciated your professionalism, patience, and expertise in the sale of my house.  You made me feel like I was the only client you had.  You took care of all my questions and helped me with any problems that came up.  Thanks for all that you did. 

 

Sincerely,  Paula  

Tom and Terry,

Janella and I would like to thank both of you for all that you have done for us during the past six months. It was time for us to sell three of our properties and your help in doing that was invaluable.

At times the process was very painful for us, but you were always there to answer our questions, keep us informed and talk us through the process.

We are very grateful that you have represented us. If we ever sell again, you will be our first call. We hope that you and your family have a very happy and healthy holiday season!

Fondly,
John and Janella Newman

Terry & Tom,

Thank you so very much for helping us sell our home!! You both gave us the best knowledge of the market and helpful advice and feedback. We are so grafteful to you!!

Fondly,

Paige, Joe, Kelly, Kevin & Conner Zaia

DEAR BECKY,

I WANT TO THANK YOU FOR ALL YOU HAVE DONE FOR ME. I LOST MY HUSBAND ON NOV 4 2015. THEN ON FEB 11 I FELL IN MY GARAGE AND BROKE MY HIP. ALL THIS HAPPENED WHILE I WAS HAVING YOU SELL MY HOME IN THE ORCHARD IN CAMDEN DE. I CAN’T THANK YOU ENOUGH FOR ALL YOU DID TO HELP ME . WHILE I WENT TO REHAB IN PA TO BE NEAR MY DAUGHTER, YOU COMPLETELY TOOK CHARGE FOR ME . THE TIME ,ENERGY AND KINDNESS YOU SHOWED ME WILL NEVER BE FORGOTTEN . YOU WERE THERE IN THE HOSPITAL SEVERAL TIMES CHECKING ON ME,CALLING PEOPLE FOR ME THAT NEEDED TO BE INFORMED. YOU ARRANGED SOME ONE TO CLEAN MY HOME WHEN I ASKED YOU FOR YOUR HELP. YOU EVEN WERE THERE WHEN THE PACKERS WERE THERE YOU OVERSAW IT ALL AS I WAS UNABLE TO BE THERE . FINALLY, YOU HELPED ME FIND A MOVING COMPANY THE MOVERS WERE RESPECTFUL ANS HANDLED MY BELONGINGS WITH CARE . THE DAY OF SETTLEMENT, AS I WAS UNABLE TO BE THERE, YOU KEPT ME INFORMED BY PHONE AND COMPUTER .

WITH MY LOVE, JEAN STONE

Dear Ellen-

We wanted to thank you for all of your help and generosity in helping us to find a home and transition to Delaware. You are not only our realtor but also a dear friend who we have grown to love. Please know you are always welcome in our home and family. We hope to visit again soon.

Fondly,

With Love,

Bill & Beverly

carney-letter"Dear Mr. & Mrs. Burns,

Congratulations on the 50th anniversary of Burns & Ellis Realtors! This is a tremendous milestone for your family's business and you should be proud of your many contributions to the residents of Dover over the last five decades.

 Fifty years ago, Walter Ellis and Fran Lore opened your real estate company, guided by the same core values that still influence Burns & Ellis Realtors today. Among these values are loyalty to your customers and a commitment to community, honesty and integrity. For half a century, you have helped many families throughout the Dover area achieve their dream of purchasing their own home, because you have always understood how important owning a home can be to achieving a good quality of life. This is evident through your continued success and strong base of loyal customers over so many years. As Delaware's lone member of the U.S. House of Representatives, I am grateful for your dedication to the community and I'm proud to join in recognizing this special anniversary.

Once again, congratulations on the 50th anniversary of Burns & Ellis Realtors, and thank you for all that you do for Dover and Delaware's business community. I wish you all the best for the future.

Sincerely,

John C. Carney, Jr.
United States Representative

Click to view full size letter

My husband, Dave, and I recently sold our house in Dover. We listed our house with Burns  and Ellis and worked closely with Terry Burns during the course of the listing. Terry is the ultimate professional. She speaks professionally, dresses professionally and acts professionally! And, she really knows the quirky business of real estate. Terry grew up in Dover, so she is very well networked and very knowledgeable of the area and surrounding communities. Her professional demeanor as well as her knowledge of real estate made Dave and me feel very secure in her handling the sale of our house. Terry was very willing to do open houses, when requested, and was always available through email, texting, or phone calls to answer any questions we may have had. She gave us good suggestions on strategy without being pushy or condescending. She was a delight to work with.Once the house sold, Terry's guidance was instrumental to paving the way to a smooth settlement experience. Dave and I were very eager to make our move to Florida to be near our son and grandson but wanted to get the best price for our house. Terry Burns made that happen and we are so thankful we chose her to list our home! 

Renee Young

Dear Terry,
Jim and I wanted to thank you for all you did to make our house sale painless, exciting and a memorable adventure!  You have such an amazing command of the real estate market and if there was one regret it would be that we didn't take your advice on pricing our home up front.  Fortunately for us, after taking advantage of your expert guidance,  everything worked out in our favor.  Through the sale process, we realized you were spot on with your evaluations, calculations and knowledge of the economic factors affecting real estate.  Even though you made us "homeless" for over two months (that's truly a positive), we would not hesitate to recommend you to any of our friends or family and, in fact, we have told everyone what a pleasure it was to work with you.  You made us feel very special, as if we were your most important client, but we are well aware that is how you treat all of your clients.  Bravo!  Every time we visited your office we were made to feel welcome by your staff and every call we made to your office was handled courteously and professionally.  Terry, you certainly are in the right profession.  Keep up the good work.  It was OUR PLEASURE working with you.  Thank you for a fantastic experience and all you taught us and shared with us regarding Real Estate.
Vicki and Jim Erb

Dear Tom,

Just a short note to underscore what a great job Sandy Hogan did on that last short sale. That deal would have died a dozen times without Sandy's tenacity, back work, and good humor.

Regards,                                                                                                                                                                                                                                                                      

Bill

Terry - thank you so very much for all you hard work - you are simply the BEST!! Deb and I were reflecting on the many real estate transactions we’ve been a part of and we both agreed that you and Tom are by far the best in the business. We’ve had some very good agents but none them hold a candle to you and Tom. I know there is a lot ahead to deal with but I am truly grateful that we will be working through things with you two.
Have a wonderful evening and look forward to seeing you soon.
xo
Diana

Dear Grace,
Now that Rick and I are pretty much settled in, I just wanted to thank you for all your help.  It certainly was a pleasure working with you to find our beautiful home!  From our first meeting, I knew we were in good hands!  We appreciate your kindness, patience,and knowledge you provided for us in our search.
Not only did you help us find our home, but you were also with us each step of the way, making sure everything was in order and ready to go. We appreciate the fact that you know the area so well, and have given us many places to explore, something we look forward to doing as we get familiar with the area.  All your tips and info on local businesses surely helped us also.  You made it fun to find a house!  Thank you again, Grace, from the bottom of our hearts!
Best Wishes!

Connie and Rick Mohnk

Terry,

Sherrill and I want to express our heartfelt thanks to you, Tom and the entire team at Burns and Ellis Realtors for helping us through the sale and then purchase of our old and new homes.  Back-to-back closings on the same day at the last minute.  Wow, it still has us shaking our heads as to how you all pulled that one off!  

 Who would have thought we’d call you on a Friday in May to list our house and then sell it the next day.  Leaving us to scramble for a new home which you folks helped us find within just two weeks!  Absolutely crazy but you pulled it off with a lot of hard work, dedication and dogged determination!

You pointed us to Cathy Pettee at Supreme Lending for the financial part of the deal and we cannot tell you how easy she made it for us to understand, in layman’s terms, what the transaction would require through the process, and then at the day of closing.  She was a true “miracle worker” who kept us informed every step of the way.  Please extend our thanks to Cathy for all her hard work!

It’s often said if you want the best go with the best.  With Burns and Ellis we knew from day one we were in the best of hands and no other realtor in the area would provide the service and commitment to making sure we were satisfied one-hundred percent at the closing of both homes.  You proved over and over again we made the right choice! 

We thank you again and wish you and your team nothing but “Sold” signs in the future!

 Sincerely,

 Tom and Sherrill

Ellen,

This note is to express my heartfelt appreciation for all of your helpfulness with helping my parents find a home in Delaware. My siblings and I are so thankful for all that you have done to help with their happiness. They have loved working with you and truly count you as a wonderful new friend. I hope to meet you soon - Liz

Thank you for all that you have done. Elizabeth Noonan (Daughter of Beverly & Bill Dean)

Sandy,

Thank you for the work you did and the amount of time you spent!! You certainly went to extra mile

Laura, Pam & Ed

 

Dear Peter,

Thank you for everything you have done for us. Under your care, we were able to purchase our dream home. Our whole family is thrilled and can't wait to start our lives in Dover.

Your integrity and work ethic was superior. Your attention towards us felt like we were a part of your family. Your help and guidance has made us feel very safe in our transition. You are easily one of the best agents we have ever worked with.

We definitely hope to work with you again in the future. And even more so, we hope to stay life long friends with you.

Thank you again!

Your friends,

The Tseng Family

tsengtestimony chinese

 

Dear Grace-

Thank you for all the hard work you've done so that we may have the joy of owning a home that we truly like and will enjoy living in. We know it's been a long and sometimes tedious journey, but in the end it was well worth it to be able to call that beautiful home our own. Thank you again. We are truly and sincerely appreciative of the blood, sweat and tears that it took to get us to this point.

The Van Gorps

Grace,

"Thank you" is not adequate enough to express our gratitude for all you have done for our family. You have done so much to help us make the transition and move to Delaware. we appreciate how you consistently gone above and beyond the call of duty. You alwats go the extra mile. We feel blessed to have met you and are so fortunate to have you as our friend. 

Dave, debbie, erin and Michael

 

Dear Mr. Burns:
 
We've finally recovered from the Thanksgiving holiday and did not want to let 2014 end without expressing our sheer happiness at our recent closing. On Thursday, November 20 th we closed on a property located at 598 N. Dupont Highway. Since we have been investing in real estate for over 15 years, we assumed this would be a routine transaction. However, this was not the case. The transaction turned out to be troublesome and quite complex.
 
Fortunately, the realtor that we were working with was none other than Mrs. Grace Hartman. Throughout this process, Grace demonstrated exceptional knowledge, professionalism and tenacity. Despite the complexities of this deal, Grace was committed to the satisfactory completion of this transaction.
 
We were extremely pleased with the sense of commitment, confidence and dedication that Grace exhibited throughout this process. While it became very frustrating at times, Grace
remained patient. Even while she was on vacation, she remained engaged and kept us informed of every detail. This was very reassuring!
 
When the transaction was in jeopardy, Grace enlisted your assistance as her broker. This strategic decision was instrumental in facilitating final resolution. Thank you for your support and for giving us such an outstanding realtor to work with.
 
This has been an invaluable experience. We enjoyed working with many of your staff members (including that cute dog). Thank you for letting us be a part of the Burns and Ellis family. We look forward to future transactions and seeing you all again.

 

Maggie represented our family in finding out next home. We had started the home shopping process prior to talking to Maggie and were originally looking at building in a new development. When we ran in to questionable tactics by the builder's sales team, we sought Maggie out for help.

Maggie was instrumental in finding our new home. Her research and thorough knowledge of the area was extremely valuable. When we showed her what we were looking to build, Maggie was able to find a home, in a well respected and established neighborhood (that we didn't even know about), only 5 minutes from where we wanted to build. She saved us thousands of dollars and we didn't have to go through the wait and hassle of building.

Maggie made it so easy to go through the contract and settlement process. Her advice and guidance was invaluable to ensuring we were able to purchase our home.

I highly recommend her! 

-John Oliver

Maggie helped us find our perfect house!! She was very knowledgeable regarding the community. If there was a question she didn't know the answer, she quickly found out the answer! Very detailed and a pleasure to work with! Kept us up to date negotiations, construction completion, and any outstanding concerns! I would recommend Maggie to a friend or colleague! She made the process so smooth and flawless.

-Krista S.

Twenty years later and in a much different market, we once again reached out to Edna. Only this time it was for our son's first house. On a very tight budget and willing to make our own improvements, we thought that "short sales" would be our only option. How wrong we were. Edna was able to breakdown the pro's and especially the con's of short sales. Our search was now more focused. She graciously showed us any home we found worthy and was able to provide needed local information. When we fell in love with the house our son purchased, Edna as before, was non stop. Gathering and organizing all the needed signatures, tax info, utility cost, and even trusted contractors and inspectors was much appreciated. Our son and his girlfriend are all moved in and they are very happy with their home purchase and Edna. It goes without saying that you always remember your first home. We also remembered our first realtor, and are honored she helped our son. Thank you Edna!

-David & Terri Ford

Long before and from the day our "For Sale" sign went up Tom and Terry worked diligently towards changing that to "Sold". They were hands-on realtors, helping us stage our home, informing us on the realities of the market and keeping in close contact about buyer interest. They did a superb job at managing the long distance sale. We recommend them for their personal, forthright and experienced means of business.

Barbara & Hamilton Easter 

Dear Terry and Tom,

Ray and I want to thank you for all the hard work and sleepless nights you put in to helping us sell our house. We sincerely appreciate your dedication to customer service and all you did to make this look effortless. It is easy to see why you have been In business for nearly 50 years. Thank you! 

-Kim & Ray Book

 

Maggie did an exquisite job helping me to find a home. She found many options for me to look at and for each house she had my "house checklist" in mind 100% of the time. Maggie was extremely thorough and answered all of my questions. She was very open and flexible meeting me at various times that were easiest for me. She was patient with me when I asked to see places more than once and she was happy to provide me with everything I needed. Maggie was also very informative and explained to me multiple options that I had in regards to buying my new home. There was so much that I didn't know and she truly was so helpful in teaching me! She helped me make a sound & responsible choice when buying my home and made sure that I thought it over (which I truly appreciate because I would've picked a house that was too much for me to pay for). Maggie was always had what I wanted and NEEDED in her mind. Buying a house is supposedly such a stressful adventure, but I felt that Maggie kept me at ease the entire time. She is, by far, one of the best professionals I have ever had the privilege of working with and I highly recommend her for any realtor needs! I am beyond impressed with Maggie's expertise and professionalism!

- Lyndsey C.

Sandy (Coveleski),

We can't thank you enough for all of your hard work. What we thought was impossible, you made possible! We could not have realized our dream if it had not been for you! Thanks for believing in us, and working with us! We love our house and feel so blesssed and fortunate that you were a part of it! Thanks Again,

- Linda and Ryan Scott & Max too!

Dear Sandy (Coveleski),

Thank you for all of your help, support and advice over the past year of house hunting & house selling. But most of all, thank you fro bringing us to 20 Rodney Road, over new home. Best Wishes,

- Julie & Garrett

Dear Mr. Burns,

Sandy Hogan has gone out of her way to make my move as smooth as possible. Every problem I have had, such as the air conditioning not working, Sandy has been very responsive. She has even offered to let me stay at her home, if it was to hot in my apartment. Not many people would do that. I would recommend Burns & Ellis (and Sandy, in particular) to anyone looking for an apartment of home.

Carrie Happoldt

Dear Grace,

" Thank-you" is not adequate enough to express our gratitude for all you have done for our family. You have done so much to help us make the transition and move to Delaware. We appreciate how you have consistently gone above and beyond the call of duty. You always go the extra mile. We feel blessed to have met you and are so fortunate to have you as our friend. Love,

- The W's: Dave, Debbie, Erin, and Michael

Thanks for the kind remarks. A number of our friends questioned us why, in this sellers' market, we did not sell our home without a realtor? Your professionalism proved that we made two correct decisions. First the decision to list with a realtor and second, and most important to list with you. Your assessment of the value was correct, you immediately brought a buyer, which enabled us to focus on our new home, and you helped us resolve the "water" problem to the satisfaction of both parties. Please feel free to give our names as very satisfied clients. Thanks again,

- John

Dear Tom,

I enjoyed working with you. I also think everything went smoothly, even though the timing issues came up at the end. Have a happy New Year. Please feel free to use me as a reference- I found you to be reliable, insightful, professional, and timely. Best Regards

- Doug M

Dear Becky,

Steve and I would like to thank you for all that you did to get us in our home! We greatly appreciate all your hard work and time spent to get everything done so we could move in. Thank you again,

- Steve, Kathi & Kayla

Dear Sandy,

Thank you so much for the All Seasons gift certificate and for finding just the right house for our family! Craig told me you were a special lady. You are so kind - thank you! Love,

- Deanie & Craig

Dear Becky,

Becky, Thank you so much for all your help with our move to Delaware. You really made us feel relaxed and welcomed on our journey.

- Jason, Carrie, Carson, Helen, and Meghan

Dear Tom & Terry,

have enclosed a copy of the note I sent recently to Ellen. We appreciate the professionalism again extended to us by Ellen and Burns and Ellis Realtors during the sale of our home in Dover! Sincerely,

- Randy & Kathy

Dear Terry & Tom,

I just wanted to convey to you the superb job that Becky Curry did on the selling of my home. She was delightful to work with, efficient in handling all aspects of the sale and charming everyone in the process. You should be proud to have her as one of your agents. Sincerely,

- Barb A.

Dear Sandy (Hogan),

What can I say? You are the BEST realtor, I could not have done all this house buying without you!

- Judy

Sandy (Hogan),

You were so wonderful with this entire house deal, you have the patience of a saint!

- Deb

Terry & Tom,

Maggie did a wonderful job helping me find my first home for my family and I. She worked with us night and day until we found just the right home. Once we found it she was quick, aggressive, and dedicated to make sure we got it! I would highly recommend her if you are looking to buy a home.

-Tyler B.

Could pretty much 'sum-up' Maggie with a single word...FANTASTIC!!! We were selling my deceased mother's home and Maggie told us which of many offers was the best and why. She also knew the market value of the property. She was always there for us. Knows her 'stuff' and has a great personality.

-Les

Sandy (Hogan),

If there’s one thing we did right in the sale of our home, it was listen to your advice.  Selling in less than 3 weeks when others in our neighborhood, through other realtors, have been on the market for many months has made our neighbors jealous.  Your guidance was right on target and your support throughout the process, from listing to closing, was top-notch.  Thanks for taking a potentially stressful situation and making it smooth and pleasant.

John and Pat

Sandy C.,

Thank you for encouraging me to meet my dream of buying a beach house. I have a new lease on life and am so excited!

Dawn

Sandy Hogan,

Thanks again for everything you did for us to get our new home; we love the house and look forward to living there one day soon.  We are very happy we called you in the spring to help us look for a home and that you became our realtor and now a friend.    Please tell Edna that we said hello and that we thank her for taking us around to see some homes when we were there in June.   You and Edna both made looking for a home in Delaware a wonderful experience for us.

Deb & Gordon

Dear Grace,

We can’t thank you enough for showing us around Dover.  You covered the area so well and gave us great insights into some good possible areas to live if we should move there.We really appreciated your time and hospitality.

Beck and Michael C.

Tom & Terry helped us sell our house in Dover in one of the toughest climates in the great housing crash. We had to do everything long distance from North Carolina. Thanks to their diligence and dedication our house sold and we were able to move on. We will never forget you both, thank you.

Amanda & David Jordan

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